cloudchat - Feature Request

Instead of accessing Meta and CloudChat to configure WhatsApp templates, make this possible directly through CloudChat Initially, we will only support the creation and editing of textual templates, without rich content such as videos, images, and buttons.

Claudia's Schedule function allows you to schedule an IDS session upload for Claudia at a future date. It is ideal for cases where you need to wait for a document, a payment, or a specific day to proceed with the service. (e.g., commemorative dates, process changes, feature releases) Just click on the “Schedule” option, choose the desired date and write the message that will be sent. When the day comes, IDS will be in Claudia's content without you having to worry FAQ: https://cloudchat.cloudhumans.com/hc/claudia/articles/1753193032-agenda

The automatic message breaking feature limits the size of each message sent by Claudia, ensuring that they do not exceed a maximum number of characters per message. This improves the reading experience on quick messaging channels. Claudia automatically divides the content into smaller parts, respecting natural paragraph breaks whenever possible. This setting can be activated per project and adjusted as needed, without requiring manual changes to the original content. FAQ: https://cloudchat.cloudhumans.com/hc/claudia/articles/1750455861-quebra-automatica-de-mensagens-como-funciona-e-como-configurar

Claudia's configuration screen now has an embedded hierarchy and FAQ, making it easier for users to read and use. You can access it here: https://hub.cloudhumans.com/pt-BR/projects/{{cliente}}/settings

By clicking on attachment or audio, it is possible to test how Claudia is working when receiving attachments.

On the Cloud Chat View Management screen, it is possible to monitor the status of each agent in real time - such as Available, In Service, Absent, or Offline. With the status filter, you can quickly view only the agents in a certain condition, making it easier to make operational decisions, such as ticket redistribution, breaks, or team reinforcement. This view is especially useful for service leaders who need immediate control over the live operation. FAQ: https://cloudchat.cloudhumans.com/hc/cloud-chat/articles/1742472645-visao-geral-dos-relatorios

This functionality allows you to integrate Microsoft mailboxes (Outlook, Microsoft 365) with Cloud Chat using OAuth2, eliminating the need to configure connections via IMAP. With OAuth2 authentication, the connection is more secure, stable, and compatible with current Microsoft requirements - ideal for corporate environments. Once configured, Cloud Chat now receives and sends messages directly through this email account, centralizing service without relying on fixed passwords or manual access. FAQ: https://cloudchat.cloudhumans.com/hc/cloud-chat/articles/1752152190-conectando-caixa-de-email-ao-cloud-chat-via-o_auth2-outlook-microsoft

The history import functionality allows you to bring old tickets from another platform to Cloud Chat, ensuring continuity in service and access to previous conversations directly via API. FAQ: https://cloudchat.cloudhumans.com/hc/cloud-chat/articles/1753104932-cloud-chat-import-de-historico-de-tickets