Daniel Almeida
Today, macro options are limited. Including automated changes to personalized attributes will accelerate some of the service team's activities.
Example:
Macro for churn alert
1- Add “Churn Alert” tag.
2- Change priority to “High”.
3- Change category to “Cancellation Request”.
4- Change reason to “Lack of staff”.
5- Send a transcript of the service to the retention team.
6- Resolve the call.
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