View images directly in the conversation without downloading
complete
Juliana Maciel
Today, when receiving an image in a conversation in the Cloud, it is necessary to download the file to be able to view it. Although not a critical impact, this flow ends up making the analysis of service slower and less practical on a daily basis.
As a suggestion for improvement, it would be interesting to implement a preview (thumbnail) of the images directly within the conversation.
Eduardo Fukumoto
updated the status to
complete
At the end of the day it will be in production today.
Eduardo Fukumoto
updated the status to
in progress
Hi, guys! 🚀 This improvement is already under development. The images of the conversation now open in a preview directly on the ticket (without having to download), already embedded in the screen by default - solving the case of “opening enlarged and unable to reduce”. We also expanded the zoom control (in/out by button and mouse scroll) to inspect details, in addition to rotation and navigation between attachments. As soon as it goes up to production, we'll let you know here. Thanks for the feedback!
Mateus Palacio Gonçalves
Hello everyone! Good afternoon.
Taking advantage of this topic, I believe that this improvement will really bring a lot of convenience and agility to the services. With the possibility of previewing, we would reduce the need to download the files for analysis.
In addition, currently the absence of the possibility of easily adjusting the zoom can make it difficult to verify more specific points of the image, which ends up increasing service time in some situations.
Franklin Torres
Hello everyone, good morning!
I take this opportunity to inform you that this view of the images attached to the tickets is now available, but it still has a certain inconsistency.
The difficulty encountered was "When I open an image in CloudChat it always opens it as if it had been zoomed in, and it is not possible to zoom out to see the full image. It can only be downloaded there in the upper corner, then it goes to another screen and shows the entire image.”
Would it be possible to open the image completely within the ticket itself, with the possibility of applying or removing the zoom?
Here is an attached video showing the difficulty encountered!
