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Claudia - Feature Requests

cloudchat - Feature Request

Under Review

N2 transfer out of working hours

Claudia - Feature Requests

4359 - take CLAudia's ticket natively

cloudchat - Feature Request

4363 - 2 - Add more information to the API

cloudchat - Feature Request

4597 - Separate automation sections related to Claudia to shield these integrations

cloudchat - Feature Request

4605 - Review data that needs to be in the charts and add them

cloudchat - Feature Request

4602 - provide notice to enter a payment method for those who migrate to WhatsApp from a BSP

cloudchat - Feature Request

4604 - Make it possible to receive and send messages from WhatsApp groups

cloudchat - Feature Request

4596 - Easy CLAudia activation within Cloudchat

cloudchat - Feature Request

3675 - Automations by actions (when a situation happens, time, etc.) instead of an event

cloudchat - Feature Request

4610 - Have more types of automations (Simplify the operation of some automations and place more triggers)

cloudchat - Feature Request

4613 - Import KB in bulk

cloudchat - Feature Request

4593 - Power to “tag out” from N1 to N2 and vice versa without restrictions (and fluidly)

cloudchat - Feature Request

4612 - Integrated AI handoff configuration with cloudchat settings

cloudchat - Feature Request

4603 - Ability to call via WhatsApp

cloudchat - Feature Request

4274 - Claudia send photos -- CLAudia can send files and not just links

Claudia - Feature Requests

4574 - Customers are able to decide whether to stop if the customer contacts again in less than x time

Claudia - Feature Requests

4580 - Suggested content for CLAudia from Cloud Chat N2

Claudia - Feature Requests

4578 - Suggest changes to IDS sections or new IDS sections

Claudia - Feature Requests

4582 - Gen CX Score v2 (remove from Beta and make public)

Claudia - Feature Requests

4341 - 2.3 - Make “dumb” answers flexible

Claudia - Feature Requests

4581 - Suggest which tickets to audit for content optimization

Claudia - Feature Requests

4577 - In the audit, indicate actions to be taken based on the type of error in the CLAudia settings

Claudia - Feature Requests

4551 - Eddie processing files and images - Sending a link and transcript in the new format (files) to Eddie

Claudia - Feature Requests

Planned

4690 - Improve data performance

cloudchat - Feature Request

4600 - Automatic response after X time without answers using the automations within cloud chat

cloudchat - Feature Request

4609 - Co-pilot suggesting AI-created answers for human attendants

cloudchat - Feature Request

4608 - AI that optimizes the structure of the human response after writing the texts

cloudchat - Feature Request

4607 - WhatsApp campaign data

cloudchat - Feature Request

4594 - Allow human attendants to return a call to CLAudia fluidly

cloudchat - Feature Request

4572 - Smart Guide — CLAudia's fine control tool (in addition to the content)

Claudia - Feature Requests

4573 - CLAudia having context from previous recent conversations from the same client

Claudia - Feature Requests

4601 - Make it possible to transform a WhatsApp ticket into an email in a simplified way without opening a new ticket

cloudchat - Feature Request

In Progress

4568 - History of publications and changes (Eddie)

Claudia - Feature Requests

4567 - Eddie: block or allow 2+ people at the same time

Claudia - Feature Requests

4563 - Block known errors in Eddie --Error validations when publishing

Claudia - Feature Requests

4565 - Data from where the customer stopped in each Eddie flow

Claudia - Feature Requests

4614 - Optimize graphics in “Reports”, making it easier to view human data (without Claudia)

cloudchat - Feature Request

4512 - [Cloudchat] Email continuation in API box

cloudchat - Feature Request

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