Nowadays, we are faced with situations where CLAudia could continue a conversation but ends up transferring it to a human out of excessive caution. Or, in other cases, the human solves the first problem but the customer has another question that CLAudia could solve.

This results in a loss of efficiency or opportunities for automation, as these are doubts that CLAudia could solve.

Our solution is to allow human attendants to easily return the conversation to CLAudia. When they receive a dialogue forwarded by CLAudia, they can, through Cloud Chat, allow the virtual assistant to resume service without setbacks.

This function saves valuable time and increases productivity, since care will take less time with humans and more cases will be efficiently solved by CLAudia.