cloudchat - Feature Request

Just as the number of tickets is shown in the tabs: “mine”, “not assigned” and “all”, this numerical view could continue to be shown when the filters are applied.

Allow the blocking of the sending of CSAT in certain calls, such as spam. Right now, there's no option to filter which interactions receive the survey or don't. Request made: https://cloudhumans.unthread.io/dashboard/inbox/me/conversations/a3451ae7-65f7-4917-9fee-c04f9e53a13a

Today, when the volume of data is very large or a very complex analysis needs to be done or a very large volume of filters added, the loading time is so good. The idea is that we optimize this so that the performance of our standard reports is much better.

My suggestion is the possibility of having the autonomy to reorganize the order of the conversation attributes and contacts used as needed.

Today, in pre-constructed standard reports, it is not possible to easily differentiate between what belongs to humans and what belongs to Claudia. The idea is that you can view the data separately and easily.

Today, we know that we still need to have more data in our charts. The idea is that we review this and add another set of data so that our clients can easily gain insights.

We know that there is still a lot of data that we need to add and make available in our API. The idea is to validate more data that is needed and add more data to our APIs, so that our customers can consume them.