Titulo usando função de ticket por e-mail | Voters

Title using email ticket function

Wilson Barbosa Leite

Currently, when the customer opens a call, they receive our return in their e-mail, but we consider the e-mail title too confusing for them to understand that they are dealing with a call regarding a problem that opened a call.
Current pattern [#ticket] - New messages in this conversation.
For our business, it must contain a text with a better standard where he will understand that that email refers to the call he opened. Example of our standard:
[#numeroticket] TJSP ESAJ 1st Grade - Called Whom - Support
Both for Claudia, and also for CloudChat
thank

5 days ago

Ian Kraskoff

Thank you, Wilson Barbosa Leite. The team is currently validating an alternative to the API box. There are chances of not necessarily changing the title, but at least of seeing the transcript of the open ticket. I also passed the comment on to the engineer who is in charge of this.

Thanks for the feedback!!