Two requests for instrumentation of the AI flow: (1) Reintroduce a stable and documented tag on the ticket (Zendesk) when the flow falls on “no attendant available/out of office hours” — the tag n1_out_of_office existed until ~28/05 (798 cases between 24/03 and 28/05) and disappeared during the flow migration; ideally apply the two tags (Content + out_of_office). (2) Include the Zendesk ticket_id in the traced Langfuse export metadata, to link to the ticket and cross it the agent's decisions (DETECT_TRANSFER/N2_TRANSFER) with the outcome of the service. Related to the post (complete) “The ticket will be tagged with the original content tag in out of office”. Source: Unthread #18046 - Caveo Technology: https://cloudhumans.unthread.io/dashboard/inbox/all/conversations/37440bd1-0c92-4376-8b05-7ed49397d5f6