Personalização mensagem CSAT | Voters

CSAT message customization

Wilson Barbosa Leite

It is currently not possible to customize the message sent in the CSAT survey to customers. It would be great to personalize the message sent, according to your business, and also according to the form and tone of voice of speaking to the customer.

5 days ago

Ian Kraskoff

For all channels or a specific one? Could you give an example of what your CSAT would be like?

Wilson Barbosa Leite

Ian Kraskoff Of course Ian follows an example as our research currently reaches our clients.
This print refers to the body of the email and the other is the title after closing the call. 
I also leave a screenshot of the trigger configuration sending it to each shot as resolved.