In the identification flow, when the customer selects the option “I am not a customer”, CLAudia should submit the form and allow the service to be terminated automatically, without the need for a transfer to a human. Today, these cases still require transshipment, even if there is nothing to attend to. Related (not the same) to the post “Customizable Closing Message in Automatic Resolution”. Source: Unthread #18091 - Trinks: https://cloudhumans.unthread.io/dashboard/inbox/all/conversations/ea371b7b-8c5d-42bf-8654-21a0beb5fff9