When the user sends a message, Claudia takes about 20 seconds to reply. In that time, the user simply waits. The suggestion is to use the Zendesk widget functionality, which is a small balloon that symbolizes that the agent (Claudia) is typing the message, similar to what exists on WhatsApp today.

Zendesk documentation on: https://developer.zendesk.com/documentation/zendesk-web-widget-sdks/sdks/ios/supported_message_types/? utm_source=chatgpt.com #typing -indicator