Request: CSAT research captured by AI. Desired flow: the CRM (HubSpot) sends the survey on WhatsApp with buttons (Satisfied/Neutral/Dissatisfied); the AI identifies the chosen option and fills in the CSAT field in HubSpot; then asks “Do you want to leave a comment?” and waits up to 10 minutes; if you answer, the AI reads and saves the comment; if not, it closes the survey.

Source: Unthread #17876 - Trinks: https://cloudhumans.unthread.io/dashboard/inbox/all/conversations/7141415c-cd69-4a3e-8acd-2e302e5b9c14