CLAudia should not respond in a loop to automatic messages from other bots/threads already answered by third parties
J
Juliana Flores
Request for behavior improvement from CLAudia: (1) automatically identify when another bot is responding in a loop (e.g., automatic messages from another service) and escalate to N2 in these cases; (2) do not reply to an email thread that has already been answered by a third party (e.g., partner like asksuite.com), avoiding duplicate/unnecessary responses.
Source: Unthread #19639 and #19644 - Asksuite: https://cloudhumans.unthread.io/dashboard/inbox/all/conversations/862a4a21-ee9a-4915-8fed-fc9ebaf0b24d