In the Daki project, many cases are about “my order was canceled”. The chatbot that precedes the service can already read the order and provide information such as status (if canceled) and payment method, but CLAudia does not have access to this data when the ticket is processed. Request: give CLAudia access to this information (via direct reading or an agent that provides it) to allow more personalized answers, such as confirming the cancellation and the refund period automatically.

Source: Unthread #19528 - Daki/Jokr: https://cloudhumans.unthread.io/dashboard/inbox/all/conversations/1601f039-91ab-428e-aa4f-fd302be09f92