Request to associate the contact reasons (Category, Reason, and Subreason) with the tags and FAQs in the knowledge base. This association does not exist today: there is no way to link a FAQ/content directly to the reason for contact classification used in the reports, which makes it difficult to correlate the content answered with the actual reason for the service.

Source: Unthread #19312 - Online Shipping: https://cloudhumans.unthread.io/dashboard/inbox/all/conversations/429398ee-4856-4b30-b46f-f196002741fe