The file transcription functionality allows Claudia to read and interpret the content of PDF, DOCX, and scanned documents sent by the client during the conversation.

When activated, Claudia automatically identifies this type of file, extracts the relevant text (such as bills, receipts, or official documents) and uses it to answer questions or provide assistance - all without the customer having to enter the information manually.

FAQ: https://cloudchat.cloudhumans.com/hc/claudia/articles/1753327951-transcricao-de-arquivos