Today, every time a ticket is solved, the CSAT is submitted. It should be possible to configure what types of tickets the CSAT is sent on. --- Consolidated from the post “Filter for submitting CSAT” : Allow the blocking of the sending of CSAT in certain calls (e.g., cases of spam). Today there is no option to filter which interactions receive the survey or not. Request: https://cloudhumans.unthread.io/dashboard/inbox/me/conversations/a3451ae7-65f7-4917-9fee-c04f9e53a13a
