ClauDia's answers aren't just text anymore. It now sends a video tutorial, attaches a PDF, and offers clickable options instead of asking the customer to “type 1, 2, or 3". The content editor gained a button to enter each of these formats, so the configuration is the same as for any other answer.
Two limits that are worth knowing before assembling the content: it is a group of buttons per message, with up to three buttons, and the channel that does not support buttons receives plain text instead.