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Claudia - Feature Requests
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Claudia - Feature Requests

4582 - Gen CX Score v2 (remove from Beta and make public)
We already have a Generative CX Score (Gen CX Score) in beta internally, where we can monitor the quality of a ticket. The idea is that we evolve this score after the beta and make it available for our clients to use—everything even to define audits.
2
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in progress
4353 - Replay feature for the client to be able to better understand Claudia's behavior
One of the things we noticed is that, after our clients have been here at various times at Atleta da Patrões, an “overfitting” of IDS begins to take place. This means that content begins to be created and it is a totally random case (and therefore causing an error that would never happen again). The idea of having this replay button is so that on the ticket itself you can see if CLAudia would repeat that same wrong answer or it's one of those cases that would never happen again. Because if that's the case, it's better not to change the content that could even make Claudia worse in some cases.
3
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in progress
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