Chat time view
Nayana Karine Dos Santos Meireles
Yes. That's right, Iam, would be good for controlling employee start times.
Ian Kraskoff
Nayana Karine Dos Santos Meireles the idea would be to know how long ago the case has been assigned to the agent?
C
Carla Beatriz das Dores Magnusson
Ian Kraskoff that's right Ian, have a beacon (with the ticket changing color depending on the time it goes unanswered) OR have a timer on the ticket, which shows how long ago the customer has been waiting for a return from our side.