M
Marcela Mariano
Request: Allow to unify the conversations that exist on the CloudChat platform.
Reason: Today the numbers on the platform are inflated, because often the customer contacts more than one channel and the service teams are unable to unify.
---
Consolidated from the post “Being able to merge tickets” :
Allow the manual merging of duplicate tickets, so that the attendants can unify tickets opened by the customer themselves regarding the same problem.
·