Permitir editar as funcionalidades de cada agente. Supervisor ter acesso a edição da base de conhecimento | Voters

Allow editing the functionalities of each agent. Supervisor has access to the knowledge base edition

Yasmin Almeida

Example: an agent has access to edit the knowledge base but doesn't necessarily have administrator access

February 3, 2026

Yasmin Almeida

In addition: it will be possible to customize the statuses of the agents and leave only 'available' and 'busy', without having the option disconnected.

Yasmin Almeida

Request made by Barão da Flowbiz