During an instability in automatic assignment, the filtered screen of a queue incorrectly displayed 0 open conversations, when in fact the agents were busy with tickets from other queues. Request: an improvement to the queue management screen to show the actual occupancy of the agents (conversations open in all queues), avoiding this misleading reading.

Source: Unthread #19485 - ch-shopee: https://cloudhumans.unthread.io/dashboard/inbox/all/conversations/733c2bd9-2570-4281-b9d6-82ac865c6b49