UX improvements to the Web Widget (package)
M
Manuela Farias
Package of UX/UI improvements to the web widget, mapped based on internal use and customer request.
- Tooltip on the end conversation button: add tooltip to the end conversation button/icon, making the action clear when hovering. Today there is no textual indication of what the button does.
- Border of the text field following the color of the widget: the border surrounding the text field should use the same primary color configured for the web widget, maintaining consistency with the selected visual identity. Today the color of the border differs from the color of the widget.
- Visibility when typing messages with more than one line: when writing a message that exceeds one line, the user loses visibility of what they are typing. The field should automatically expand/scroll to keep the text always visible.
- Customizable “Connected AI” message: When the AI is connected, the response arrives within seconds, but the standard message doesn't reflect this and isn't editable. Convenia has already requested that this text be open/editable - it makes more sense to make it customizable per customer.
- Text translation according to the language selected in the input box: the text must be translated according to the language selected in the input box (today it is now possible to select the language in the input box).
- Automatic title/summary of the request: allow the title in a simple way - via AI that automatically summarizes the request, or the customer fills in the title when opening the conversation, or the agent completes it.
