Proactive trigger API to be able to receive labels
Adriel Guímel Alencar Brandes - Jusfy
Sending a proactive message via API (I use it a lot in campaigns) it's not possible to append a label, only via Eddie, it turns out that this makes me have a blurry view on Cloudchat when I go to filter through the labels, I only find those users who answered (and in Eddie I add the label)
It would be interesting to be able to pass a label on the API request to be added to the conversation when it is opened
M
Manuela Farias
Complement to the original request: in addition to a “label” field for individual shots via API, the usage scenario also includes the need for an identifier equivalent to the “campaign name” - that is, a field that works like the
title
that campaigns already have today, but for individual shots made via API or automations. The objective is for the analytics dashboard to display the name of the process that originated each individual shot, aligning the viewing experience between campaigns (which already have a name) and shots via API (which today all appear grouped as “via API”). Multiple customers reported this need.