On the Cloud Chat View Management screen, it is possible to monitor the status of each agent in real time - such as Available, In Service, Absent, or Offline.

With the status filter, you can quickly view only the agents in a certain condition, making it easier to make operational decisions, such as ticket redistribution, breaks, or team reinforcement. This view is especially useful for service leaders who need immediate control over the live operation.

FAQ: https://cloudchat.cloudhumans.com/hc/cloud-chat/articles/1742472645-visao-geral-dos-relatorios